Nevo Cancellation & Refund Policy
At Nevo, we aim to provide flexible travel management while aligning with hotel/airline policies and fare rules. Please review our policies below:
Cancellations
- Employees can cancel flight bookings via the Nevo platform or by contacting our customer support team.
- Cancellation fees may apply as per the airline’s fare rules and policy.
- The convenience fee is non-refundable under all circumstances.
Refunds
- Refunds are subject to the terms of the airline and hotels associated with the booking.
- If eligible, the refund will be processed after deducting any applicable cancellation fees, penalties, and the non-refundable convenience fee.
- Refunds will be issued using the original payment method.
- Processing times may vary based on the airline/hotel and payment provider. Nevo is not responsible for delays beyond our control.
Booking Modifications
- Changes to bookings depend on the hotel/airline fare rules and availability.
- Fare differences, change fees, and penalties may apply.
- All modifications are subject to availability and airline-specific terms.
Force Majeure
- Nevo is not liable for disruptions caused by unforeseen events (e.g., natural disasters, political unrest).
- In such cases, we will support rebooking or refund efforts, but outcomes depend on airline policies.
Customer Support
- For any cancellations, refunds, or booking changes, please contact our dedicated support team.
- Prompt communication helps ensure timely processing of requests.
Refund Eligibility
- Refund eligibility is determined by the fare conditions and airline policy.
- If a refund is not permitted, we’ll notify you and share any available alternatives.
Policy Updates
- Nevo reserves the right to modify this policy at any time without prior notice.
- Updates apply to all bookings made after the new policy is published.
Questions?
Reach out to us at nevo@bookitngo.com — we’re here to help.
Refunds will be issued using the original payment method within 7–14 business days, unless delayed due to airline, hotel, or payment provider processing times. Nevo will make reasonable efforts to expedite refunds but is not responsible for third-party delays.
Refunds will be issued using the original payment method within 7–14 business days, unless delayed due to airline, hotel, or payment provider processing times. Nevo will make reasonable efforts to expedite refunds but is not responsible for third-party delays.
Refunds will be issued using the original payment method within 7–14 business days, unless delayed due to airline, hotel, or payment provider processing times. Nevo will make reasonable efforts to expedite refunds but is not responsible for third-party delays.
Fraudulent or Disputed Transactions: If Nevo identifies fraudulent booking activity or receives a chargeback request deemed invalid after investigation, Nevo reserves the right to suspend the associated corporate account, recover any amounts due, and report such incidents to relevant authorities or corporate administrators.
